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Returns and Credit Notes Guide for Esco Bars Havana Pro
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Havana Pro protects the relationship when something goes wrong.
Across the trade, returns and credit notes is the point where good intentions meet operational reality on the Havana Pro.
Seasonality interacts with returns and credit notes more than most forecasts allow for, so a rolling review beats an annual one.
Why returns and credit notes matters on the Havana Pro
Distinguish between a defect claim and a change of mind before agreeing any action.
The most common mistake is optimising for the first order instead of the fourth, which is where Havana Pro economics actually settle.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Havana Pro |
| Brand | Esco Bars |
| Category | Vape Pens |
| Battery | 1500 mAh |
| Output range | 5-40 W |
| Capacity | 4.0 ml |
| Charging | USB-C fast charge |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 200 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Havana Pro.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Havana Pro.
Checklist
- Log sell through by account for the first eight weeks.
- Verify that artwork matches the approved compliance template.
- Record the arrival condition with photographs on the day of delivery.
- Confirm the exact configuration in writing before the deposit is paid.
- Retain one sealed sample carton from every batch for reference.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (130 units) | Tier 1 | 7-12 days |
| Pallet (924 units) | Tier 2 | 7-12 days |
| Container (9404 units) | Tier 3 | 14-21 days |
Frequently asked questions
Who pays return freight on a Havana Pro defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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